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Endpoint Security for Mac Threat Prevention 10.x Known Issues
Technical Articles ID:   KB85825
Last Modified:  11/12/2019
Rated:


Environment

McAfee Endpoint Security for Mac (ENSM) Threat Prevention 10.x

For ENSM supported environments, see KB84934.

Summary

Recent updates to this article
Date Update
November 12, 2019 Updated the "ENSM Threat Prevention product release information" section with ENSM 10.6.7.
October 8, 2019 Updated the "ENSM Threat Prevention product release information" section with ENSM 10.6.6. Updated issues ENSM-1438 and ENSM-1503 in the "Non-critical known issues" section as resolved in ENSM 10.6.6.
September 12, 2019 Added issue ENSM-1447 to the "Non-critical known issues" section.
September 10, 2019 Updated the "ENSM Threat Prevention product release information" section with ENSM 10.6.5. Added issue ENSM-1438 to the "Non-critical known issues" section.
August 13, 2019 Updated the "ENSM Threat Prevention product release information" section with ENSM 10.6.4.

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Contents
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Issue resolutions in updates and major releases are cumulative; Technical Support recommends that you install the latest version. To find the most recent release for your product, visit the Product Downloads site at http://www.mcafee.com/us/downloads/downloads.aspx.
 
ENSM Threat Prevention Version Release to Support (RTS) General Availability (GA) Release Notes
10.6.7 N/A November 12, 2019 Release Notes
10.6.6 N/A October 8, 2019 Release Notes
10.6.5 N/A September 10, 2019 PD28483
10.6.4 N/A August 13, 2019 PD28445
10.6.3 N/A July 2, 2019 PD28394
10.6.2 N/A May 14, 2019 PD28349
10.6.1 N/A April 9, 2019 PD28291
10.6.0 N/A March 12, 2019 PD28251
10.5.9 N/A February 12, 2019 PD28198
10.5.8 N/A January 8, 2019 PD28171
10.5.7 N/A November 13, 2018 PD28101
10.5.6 N/A October 9, 2018 PD28047
10.5.5 (Repost) N/A September 21, 2018 PD27957
10.5.0 Hotfix 1244068 (HF1244068) N/A July 10, 2018 PD27861
10.5.0 N/A June 12, 2018 PD27516
10.2.3 Hotfix 1238954 (HF1238954) June 20, 2018

NOTE: This hotfix is available only from Technical Support.
See the Related Information section below for contact details.
N/A Available from Technical Support
10.2.3 Hotfix 1226723 (HF1226723) N/A February 13, 2018 PD27525
10.2.3 Hotfix 1219497 (HF1219497) N/A January 9, 2018 PD27429
10.2.3 Hotfix 1217725 (HF1217725) N/A December 14, 2017 PD27416
10.2.3 N/A September 25, 2017 PD27256
10.2.2 Hotfix 1191059 (HF1191059) N/A June 15, 2017 PD27120
10.2.2 N/A March 31, 2017 PD26971
10.2.1 Hotfix 1159589 (HF1159589) N/A November 7, 2016 PD26757
10.2.1 N/A September 20, 2016 PD26692
10.2.0 N/A August 11, 2016 PD26512
10.1.1 N/A May 16, 2016 PD26497
10.1.0 N/A December 16, 2015 PD26217

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There are currently no critical issues.
Reference Number Related Article Found
ENSM Version
Resolved ENSM Version Issue Description
ENSM-1503   10.6.5 10.6.6 Issue: Threat Prevention, running in Kextless mode, does not function correctly when upgrading from macOS 10.14 to macOS 10.15 on some systems.

Resolution: This issue is resolved in ENSM 10.6.6.
ENSM-1447 KB90888 10.6.5   Issue: The user interface of the following products is not listed in the console when installing with ENSM 10.6.5.
  • Data Loss Prevention 11.3.0
  • Management of Native Encryption 4.1.5
  • McAfee Client Proxy 2.3.6
For more information, see KB90888.
ENSM-1438   10.6.5 10.6.6 Issue: The Minimum Escalation Requirements (MER) tool is not invoked correctly when run from the Help menu of ENSM.

Workaround: Run the MER tool from the command line as described in KB87626.

Resolution: This issue is resolved in ENSM 10.6.6.
ENSM-788   10.6.1   Issue: When a product deployment fails, two client events with ID 2412 are generated for the system.
ENSM-708   10.6.0 10.6.1 Issue: An attempt to load com.McAfee.FileCore.kext happens during an ENSM Threat Prevention upgrade even if the system does not have user consent to load the kext. The appropriate experience matches the behavior described in KB89728.

Resolution: This issue is resolved in ENSM 10.6.1.
ENSM-680   10.6.0 As Designed Issue: The user on the macOS system must approve the FileCore extension again to load on the system. The reason is because the earlier approval for com.intelsecurity.FileCore.kext is not valid for the renamed kext: com.McAfee.FileCore.kext.

Resolution: This behavior is as designed. The user has to open System Preferences, Security & Privacy and click Allow for the McAfee kernel extension to load on the system.
1266150   10.5.9   Issue: Editing a repository name on the Update preferences Repository List tab of the local client user interface adds a duplicate entry with the new name. But, it retains the repository entry with the older name.

Workaround: Delete the older repository from the user interface.
1265479   10.5.9   Issue: The Repository List tab in the Update preferences of the local client user interface does not list the Repository URL of the ePolicy Orchestrator Spipe repository.
    10.5.7 As Designed Issue: After you upgrade to ENSM 10.5.7, the file format of quarantined items changes to ZIP. As a result, if ENSM is reverted to a version earlier than 10.5.7, the restore from quarantine feature does not work for files in the new format.

Resolution: This behavior is as designed. To restore quarantined items, manually extract the quarantined items using the "Archive Utility" application on the Mac system.
1259847   10.5.6 Data Loss Prevention Endpoint 11.1.0 Hotfix 3 Issue: On a Mac system running ENSM 10.5.6 or later, installation of Data Loss Prevention Endpoint (DLP Endpoint) 11.1.0.45 downgrades certain common components used by ENSM.

Workaround: Install DLP Endpoint 11.1.0.45 before you install ENSM.

Resolution: This issue is resolved in DLP Endpoint 11.1.0 Hotfix 3.
1254777   10.5.5 10.6.2 Issue: Quarantined files that have unicode characters in their name do not display on the Quarantine screen.

Resolution: This issue is resolved in ENSM 10.6.2.
1250488   10.5.5 As Designed Issue: The ENSM console displays the following error message, when ENSM 10.5.5 Threat Prevention is uninstalled, and Management of Native Encryption and Data Loss Prevention are left on the system:
 
Your MAC is at Risk

Resolution: This behavior is as designed. Upgrade the 32-bit managed products to their 64-bit variants. ENSM 10.5.5 Threat Prevention must not be uninstalled before you uninstall other 32-bit managed products from the system.
1248901   10.5.5 As Designed Issue: ENSM 10.5.0 Threat Prevention on-access scan detection stops working after you upgrade any other ENSM module, such as Firewall or Web Control, from 10.5.0 to 10.5.5.

Resolution: This behavior is as designed. When you upgrade to ENSM 10.5.5 from a previous version of the product, upgrade all modules of ENSM on the system.
  KB90267 10.2.3 10.5.0 Hotfix 1244068
10.2.3 Hotfix 1238954
Issue: Users see emails stuck in their outbox or slowness when they send emails using Apple Mail. This issue is experienced when ENSM Threat Prevention 10.2.3 or 10.5.0 is installed on macOS High Sierra running on an APFS partition. This issue does not occur when On-Access Scan is turned off.

Resolution: This issue is resolved in ENSM Threat Prevention 10.2.3 Hotfix 1238954 and ENSM Threat Prevention 10.5.0 Hotfix 1244068. See the related article for more information.
  KB90520 10.2.3 10.5.5 Issue: ENSM runs as a 32-bit application. When you start "McAfee Endpoint Security for Mac.app" for the first time on macOS High Sierra 10.13.4 and later, you see the following alert. The alert notifies you that the ENSM application is not optimized for Mac.

"McAfee Endpoint Security for Mac" is not optimized for your Mac.

Workaround: The alert appears only once. It does not impact the product functionality, so you can safely ignore the alert. For more information, see the Apple article at https://support.apple.com/en-in/HT208436.

Resolution: This issue is resolved in ENSM 10.5.5, which has native 64-bit binaries. See the related article for more information.
    10.2.3 As Designed Issue: ENSM Threat Prevention 10.2.2 can't co-exist with the ENSM 10.2.3 Firewall and Web Control modules.

Resolution: This behavior is as designed. When you upgrade to ENSM 10.2.3 from a previous version of the product, upgrade all modules of ENSM on the system.
1181639   10.2.1 10.2.2 Issue: ProductConfig.xml gets corrupted when ENSM blades are installed on an existing installation of Data Loss Prevention, File and Removable Media Protection, Management of Native Encryption, or McAfee Client Proxy.

Resolution: This issue is resolved in ENSM 10.2.2.
1177587   10.2.1 10.2.2 Issue: The Functional Module Platform daemon (fmpd) crashes after an upgrade, from McAfee Client Proxy 2.2.0 to McAfee Client Proxy 2.2.1.103, on a Mac system.

Resolution: This issue is resolved in ENSM 10.2.2.
1158287   10.2.1   Issue: You installed or upgraded to ENSM 10.2.1 on Mac OS X El Capitan 10.11.x or Mac OS X Yosemite 10.10.x. Then, after you upgraded the operating system to Mac OS X Sierra 10.12, the product does not display a notification when it detects malware.

Workaround: After you upgrade the operating system to Mac OS X Sierra 10.12, restart the Mac system.
1144747   10.1.0 10.2.0 Issue: Installation of ENSM 10.1 after Data Loss Prevention (DLP) Endpoint for Mac 10.0 has been installed, causes both ENSM and DLP Endpoint for Mac to stop working.

Workaround: To run both applications, install ENSM 10.1 first, and then DLP Endpoint for Mac 10.0.

Resolution: This issue is resolved in ENSM 10.2.0.
1077269   10.0.0 10.2.2 Issue: Incorrect self-protection violation events are generated for Threat Prevention and Web Control locations after product deployment.

Workaround: If the processes that are stopped during deployment are Mkdir, CP, or WebKitPluginHost, you can safely ignore the events. The event ID is 1092.

Resolution: This issue is resolved in ENSM 10.2.2.

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