Error 34 (authentication failure) (when logging on to the VirusScan Enterprise for Linux interface)
Technical Articles ID:
KB83792
Last Modified: 6/16/2016
Last Modified: 6/16/2016
Error 34 (authentication failure) (when logging on to the VirusScan Enterprise for Linux interface)
Technical Articles ID:
KB83792
Last Modified: 6/16/2016 EnvironmentMcAfee VirusScan Enterprise for Linux (VSEL) 2.0.x, 1.9.x
Red Hat 6.x, 5.x (64-bit) CentOS 6.x, 5.x (64-bit) ProblemAfter you install VSEL and set the nails password, you are unable to log on to the VSEL web manager on Red Hat and CentOS 5.x and 6.x (64-bit). The following error displays:
Error 34 (authentication failure) CauseAs outlined in KB78847, there are prerequisites to installing VSEL on Red Hat and CentOS 64-bit systems, as follows:
If libgcc.i686 and its dependencies are not installed this will not prevent VSEL from being installed, but it will cause issues and authentication problems for accessing the VSEL web interface.
If you installed VSEL before libgcc and all dependencies, you must remove VSEL and install the missing libgcc and dependencies before re-installing VSEL. SolutionBefore installing VSEL, verify the following:
The following is a list of dependencies that should be in place to prevent authentication issues to the VSEL interface after installation:
rpm -qa | grep -i <package name> For example, "rpm -qa | grep -i db4" will return any packages installed that have db4 in the name. The returned list should include "db4- <version - details>. i686" (depending on the operating system and update versions).
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