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Drive Encryption GO 7.1 Compliance Query shows failures for all systems
Technical Articles ID:   KB81148
Last Modified:  4/6/2017
Rated:


Environment

McAfee Drive Encryption (DE) 7.1.0
McAfee Drive Encryption GO (DEGO) 7.1

For details of DE 7.1.x supported environments, see KB79422.

Problem

DEGO 7.1 Compliance Query is showing failures for all systems, even though individual system properties show all tests as Successful.

Systems fail to activate when the DE 7.1 policy is set to activate only if the DEGO Health Check passes.

Solution

This issue is resolved with DE 7.1 Patch 1, which is available from Product Downloads site using a valid Grant Number.

NOTE: This Patch is not available from the Service Portal downloads section.

Patches are cumulative, therefore Technical Support recommends that you install the latest one. For information about the latest releases, refer to supported environments article included in the Environment section above.

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.


This issue was previously resolved by DE 7.1 Hotfix 948245, which is no longer available.
 

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