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Supported Readers for authentication in Drive Encryption
Technical Articles ID:   KB79788
Last Modified:  5/24/2019
Rated:


Environment

McAfee Drive Encryption (DE) 7.2.0, 7.1.x

For details of DE supported environments, see KB79422.

Summary


Recent updates to this article:

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Date Update
March 24, 2019 Added details in the Related Information section that cover supported tokens for authentication in Drive Encryption.
February 26, 2018 Implemented expand and collapse design.
August 31, 2017 Added support for Dell Latitude 7470, 7270, 5550 and Precision 7510.

CONTENTS:



This document specifies the list of supported Readers for DE. The supported Readers list has three main sections:
 
External Readers An External Reader is connected to a desktop or laptop through a USB, PCMCIA, or similar connection.
Internal Readers An Internal Reader is physically part of a system and requires no additional or external connections.
Biometric Readers Biometric Readers can be externally attached or built into the chassis of the PC or laptop.

Biometric Readers are not supported in native Unified Extensible Firmware Interface (UEFI) operation mode on DE 7.1.x.

NOTE: For UEFI smart card Reader support, if you plan to run DE on a client operating in native UEFI mode, see the UEFI section of the DE Supported Environments article KB79422.


To view any known issues with tokens, see KB84502.

DE Supported External Reader
 
Brand Type USB PCMCIA
ACS ACR-38C SPCR X  
ActivCard USB Reader v2.0 X  
ActivCard USB Reader v3.0 X  
ActivIdentity P/N: ZFG-9818-AC   X
Gemalto GemPC Twin X  
OmniKey CardMan 3021 X  
OmniKey CardMan 4040   X
OmniKey CardMan 3121 sc X  
SC Microsystems SCR 201SC   X
SC Microsystems SCR 243   X
SC Microsystems SCR 3310 X  
WiseKey SCR 3310 X  


DE Supported Internal Readers
 
Make Model Supported first
included in version
Reader
Model
Dell Latitude D600 DE 7.1 -
  D610 DE 7.1 -
  D620 DE 7.1 -
  D630 DE 7.1 -
  E4200 DE 7.1 -
  E4310 DE 7.1 -
  E5510 DE 7.1 -
  E5550 DE 7.2.1 1 Broadcom
  E6400 DE 7.1 -
  E6410 DE 7.1 -
  E6420 DE 7.1 -
  E6500 DE 7.1 -
  E6510 DE 7.1 -
  E6520 DE 7.1 -
  E7270 DE 7.2.1 1 Broadcom
  E7470 DE 7.2.1 1 Broadcom
Dell Precision M6400 DE 7.1 -
  M4500 DE 7.1 -
  M7510 DE 7.2.1 1 Broadcom
Fujitsu LifeBook T5010 DE 7.1 -
  - - -
HP EliteBook NC8430 DE 7.1 -
  2560P DE 7.1 -
  8440P DE 7.1 -
  8460P DE 7.1 -
  8560P DE 7.1 -
  8560W DE 7.1 -
  820 G1 DE 7.1 -
  840 G1 DE 7.1 -
  850 G1 DE 7.1 -
  - - -
Lenovo ThinkPad T420 DE 7.1 -
  T520 DE 7.1 -
 
1 The DE code has been changed to apply to all Broadcom CCID readers with product IDs starting with 58xx. For details, see KB89314.


DE Supported Biometric Readers
 
Make Model Reader
Manufacturer
Support first
included in version
HP ProBook 6475b Validity DE 7.1
- EliteBook 8460 Validity DE 7.1


What happens if I cannot find my Reader in the supported Readers list?
In general, if a Reader is not listed in this document, it is unsupported, but a Reader might sometimes work even if it is not listed here.
 
A working Reader is one that has been tested and verified as working by a third party, but not by the McAfee DE QA team. You can use a working Reader in your environment and use the product. If you use it in this configuration, you accept that McAfee has not officially tested and does not support the Reader because QA has not fully validated the Reader as working as expected with DE.

If you require a new Reader to be supported, submit a product idea. Product ideas are directed to Product Management.

NOTE: If a Chip/Smart Card Interface Devices (CCID) compliant Reader is not listed in this document, it is considered to be unsupported. But, it still has a better chance of working directly with DE than a noncompliant Reader. Because DE has implemented the functionality to support CCID-compliant Readers, there is a chance that they will work out of the box. But, McAfee supports and recommends only the supported and working Readers provided in the table


What happens if my Reader is in the supported list but the supported Reader does not work?
Contact Technical Support and open a Service Request for the issue. McAfee will review the way your environment is configured and will conduct further research to investigate the issue if your environment matches the required settings. One possible outcome is that McAfee might request that you submit a PER (see the PER process section below).


Submit a product idea
If you require a change to product functionality, submit a new product idea at:

https://community.mcafee.com/t5/Enterprise-Product-Ideas/idb-p/business-ideas

The Ideas forum is accessible only to McAfee business and enterprise customers. Click Sign In and enter your McAfee ServicePortal (https://support.mcafee.com) User ID and password. If you do not yet have a McAfee ServicePortal or McAfee Community account, click Register to register for a new account on either website.

For more information about product ideas, see KB60021.

NOTE: The Ideas forum replaces the previous Product Enhancement Request system.


Contact Technical Support
To contact Technical Support, log on to the ServicePortal and go to the Create a Service Request page at https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR:
  • If you are a registered user, type your User Id and Password, and then click Log In.
  • If you are not a registered user, click Register and complete the required fields. Your password and logon instructions will be emailed to you.

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