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How to download McAfee products, documentation, security updates, or hotfixes
Technical Articles ID:   KB56057
Last Modified:  3/20/2019
Rated:


Environment

Multiple McAfee Products

Summary

As part of a continuing customer improvements program, McAfee has consolidated its download locations and streamlined the download process.

NOTE: For information about hotfixes and the update release process, see KB51560. (Updates were previously referred to as patches, and the term "patch" is still used for some products.)
 
ServicePortal
This portal is where you can download McAfee updates and hotfixes after you have registered and authenticated.
  1. Log on to the McAfee ServicePortal at: https://support.mcafee.com
     
    • If you are not a registered user, click Register and follow the instructions to create an account.
    • If you are a registered user and have forgotten your password, click Forgot Password?
       
  2. Click the Downloads tab.
  3. Locate the update you want to download using one of the following methods:
    • Search Updates - Type a search term and click Search to locate your update.
    • Product and Version - Type your product name in the Product field, or click Select from List to select your product. Select a version from the Version drop-down list, and then click Search.
    • Show (drop-down list) - Select either My Product and Updates or All Product Updates.
    • Scroll bar - Use the scroll bar in the table to locate your update. You can also use the Sort Ascending/Descending arrows in the Product, Update Name, and Release Date columns.

      For example, to sort the list by release date so the most current items appear at the top of the list, click the Sort Ascending/Descending arrows in the Release Date column heading.

      NOTE: By default, the table displays the list sorted by Product. 
       
  4. In the Update Name column, click the link for the update you want to download.

    NOTE: To review the release notes before downloading, click the appropriate link in the Release Notes column.
     
  5. Click Download Update to download the update.
  6. Click Back to Downloads to obtain additional updates.
 
ePO Software Manager

The ePO Software Manager allows administrators to know when new updates are available, and to manually download updates.

To manually download an update:
  1. Log on to your ePO server.
  2. Click MenuSoftware, Software Manager.
  3. Locate the product and version you want, and then click Download.
 
Product Downloads site
Use this site to access full products, updates, and some hotfixes:
  1. Go to the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx
  2. Type your Grant Number and caption and click Submit.

    NOTE: If you need help with your Grant Number, contact Customer Service.
     
  3. On the My Products page, click the Product Name tab, then click the hyperlink for the product that you want to install or update.
  4. Click the Current Version or All Versions tab. 
  5. Click the hyperlink for the product version that you want to install or update. The downloads page displays one or more of the following tabs: 
  • Software Downloads
  • Updates
  • Hotfixes
  • Extensions
  • Packages
  • Documentation
  1. Click the relevant tab. 
  2. To filter the results, select your LanguagePlatform, or both, and click Go.
  3. Follow any on-screen prompts to save the download to a suitable location.

Content Security Portal
This site provides access to McAfee Web Gateway (MWG) version downloads, MWG license files, MWG product documentation, importable rule sets, online tools, and manual engine update files:
  1. Open https://contentsecurity.mcafee.com/ in a browser of your choice.
  2. Type your username (email address) and password and click Login. NOTE: If you need help with your credentials, send an email to licensing@McAfee.com.
    You see the Home tab displayed. This tab offers an overview of the current versions and latest engine updates.
     
  3. Click the Products tab.
    The Products page displays one or more of the following tabs:
    • Software Downloads
    • Documentation
    • Licenses
    • Online Tools
       
  4. Click Software Downloads.
  5. Click the version that you want to install or update.
    NOTE: You can find previous versions of MWG under the Archive hyperlink in the right menu.

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